Privacy Policy

Last updated: 22 March 2026

This Privacy Policy describes how Innov at Scale Information Technology ("Innov@Scale", "we", "us", or "our"), operating through the website innovatscale.ae, collects, uses, and protects your personal information when you visit our website or engage with our services.

We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with applicable UAE data protection regulations, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

1. Information We Collect

1.1 Information You Provide Directly

  • Contact details — name, email address, phone number, company name, and job title — when you complete a contact or enquiry form.
  • Communications — messages, questions, or feedback you send us by email or through our website.
  • Event registrations — details provided when registering for webinars, workshops, or events hosted by Innov@Scale.

1.2 Information Collected Automatically

  • Usage data — pages visited, time spent on pages, referring URLs, and navigation paths.
  • Device and browser information — IP address, browser type, operating system, and device identifiers.
  • Cookies and similar tracking technologies — as described in Section 6 below.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide the services you have requested.
  • Send you information about our services, insights, and events where you have given consent.
  • Improve and personalise our website and communications.
  • Comply with our legal obligations under UAE law.
  • Protect the security and integrity of our systems and services.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Consent — where you have explicitly opted in to receive marketing communications.
  • Contractual necessity — to fulfil obligations under a service agreement with you or your organisation.
  • Legitimate interests — to operate and improve our website and services, provided our interests are not overridden by your rights.
  • Legal obligation — to comply with applicable UAE regulations and government requirements.

4. Sharing of Your Information

We do not sell your personal data. We may share it with:

  • Service providers — trusted third parties who assist us in operating our website, delivering services, and communicating with you (e.g., hosting providers, email platforms, CRM systems). These parties are contractually bound to handle data securely.
  • Professional advisors — lawyers, accountants, and auditors as required by law or for legitimate business purposes.
  • Regulatory authorities — UAE government bodies or law enforcement agencies where required by law.
  • Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to three (3) years unless an ongoing business relationship requires longer retention.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. Cookies we use include:

  • Essential cookies — required for the website to function correctly.
  • Analytics cookies — used to understand how visitors interact with our website (e.g., Google Analytics).
  • Preference cookies — used to remember your settings and preferences.

You may disable non-essential cookies through your browser settings. Note that doing so may affect certain website functionality.

7. Your Rights

Under the UAE Personal Data Protection Law, you have the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data, subject to legal retention requirements.
  • Withdraw consent at any time, where processing is based on consent.
  • Object to processing for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@innovatscale.ae.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites (including partner solution providers such as Leafio.ai and Aizoplan). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact:

Innov at Scale Information Technology
Trading as Innov@Scale
United Arab Emirates
privacy@innovatscale.ae
www.innovatscale.ae